FAQ & Support

FAQ and troubleshooting

Common setup issues

Typical setup issues include missing admin consent, an invalid or missing subscription key, adding the app to the wrong Teams workspace, or insufficient access to the relevant Teams team or SharePoint site.

Access and permission questions

All requested permissions are delegated and therefore limited by the signed-in user’s effective permissions. The app does not give users access to content they would not otherwise be allowed to access in Microsoft 365.

Subscription key questions

The subscription key separates customer access. It is checked together with the tenant context before requests are processed. Subscription keys used in another tenant or invalid subscription keys are rejected.

Ask for Support

The app includes a support option that opens the user’s email client. For security or compliance-related matters, customers can also contact MondayCoffee through the defined compliance contact channel.

Support process

Support can be handled through the integrated email link, and access to a ticketing system can be provided if needed. For security incidents, MondayCoffee follows defined technical and organizational measures and provides a compliance contact address for customer communication.